I had a very positive experience. When my car pick up time needed to be moved back (after I didn't text back promptly enough that I was indeed home), I was not as polite as I should have been on the phone. Abilene, however, did not faulter in her politeness as she scheduled me for later that day. She was thorough and remained pleasant when I was being short and grumpy. They were also easy to get in contact with.
When the tow driver (Manuel?) arrived, he was polite, knowledgeable, and efficient.
Thanks AB auto!